Free shipping on all orders over $50 ・ Use cods15 at checkout to get 15% off

Ear Candle Supply US

Shipping Policy

At Ear Candle Supply, we are committed to delivering your orders quickly, safely, and reliably. Below, you’ll find all the details about our shipping process, including delivery times, costs, and tracking information. If you have any questions, feel free to reach out to our support team at [email protected].

1. Shipping Options

We offer multiple shipping options to suit your needs:

  • Domestic Shipping (U.S.): Affordable and reliable delivery across the United States.
  • International Shipping: We ship globally to most countries. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
During peak seasons (e.g., holidays), processing times may be slightly longer. We’ll notify you of any expected delays.

3. Delivery Times

Estimated delivery times vary by location and shipping method:

  • Domestic (U.S.):
    • Standard Shipping: 5–7 business days
  • International:
    • Standard Shipping: 10–21 business days (depending on destination)
    • Note: Delivery times vary significantly by destination country. For a more specific estimate to your location, please contact us before ordering.

Note: These estimates do not include processing time or potential delays due to customs, weather, or other unforeseen circumstances.

4. Shipping Costs

  • Domestic Orders: Shipping rates are calculated based on your order’s weight and destination. Exact costs are displayed at checkout.
  • International Orders: Shipping costs vary by country and package size. Customs duties, taxes, or import fees are not included and must be paid by the recipient.
  • Free Shipping: We occasionally offer free shipping promotions. Details and eligibility will be clearly displayed on our website or during checkout.

5. Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with your tracking number and a link to monitor your shipment. Tracking information may take up to 24 hours to appear.

6. Lost or Damaged Packages

  • Lost Packages: If your order hasn’t arrived within the estimated delivery timeframe, please contact us at [email protected]. We’ll work with the carrier to locate your package or arrange a replacement or refund.
  • Damaged Packages: If your items arrive damaged, contact us within 7 days of delivery. Include photos of the damaged product(s) and packaging so we can resolve the issue promptly.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. Once an order is shipped, we cannot make address changes.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

8. International Shipping

  • Customs and Duties: International shipments may be subject to customs duties or taxes, which are the recipient’s responsibility.
  • Prohibited Countries: We may restrict shipping to certain countries due to regulatory or logistical issues. If your country isn’t available at checkout, please contact us for assistance.

9. Bulk and Wholesale Orders

For large or wholesale orders, shipping rates and delivery times may vary. Please reach out to [email protected] for tailored shipping options and pricing.

10. Questions or Concerns

For any shipping-related questions or issues, please don’t hesitate to contact us:

Email: [email protected]
Address: 1715 N Vermont Ave, Los Angeles, CA 90027 (Note: This is our customer support office address. It is not used for returns.)

We’re here to make sure your experience with Ear Candle Supply is smooth, dependable, and hassle-free.