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Ear Candle Supply US

Privacy Policy

Last Updated: May 29, 2025

This Privacy Policy describes how Ear Candle Supply (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://earcandlesupply.us (the “Site”), use our services, or interact with us (collectively, the “Services”). By using the Services, you agree to the practices described below.

1. Information We Collect

We collect personal information from the following sources:

A. Directly From You

  • Contact Details: Name, email, phone number, shipping/billing address.
  • Order Information: Payment details (processed securely via PCI-compliant gateways), purchase history.
  • Account Data: Username, password (hashed), security questions (if applicable).
  • Communications: Messages sent via contact forms, email, or customer support.
  • Preferences: Product interests, cart/wishlist items.

B. Automatically Collected Data

  • Usage Data: IP address, browser/device type, pages visited, referral URLs, timestamps (via cookies and tracking technologies).
  • Cookies: Essential (session/login), functional (preferences), and analytics (Google Analytics) cookies. Manage preferences via browser settings.

C. From Third Parties

  • Payment Processors: Stripe, PayPal (transaction confirmations only).
  • Shipping Providers: USPS, FedEx (delivery updates).
  • Marketing Tools: Email service providers (e.g., Mailchimp) for consent-based campaigns.

2. How We Use Your Information

PurposeLegal Basis
Fulfill orders & process paymentsContractual necessity
Send transactional emails (order confirm, shipping)Legitimate interest
Respond to customer inquiriesLegitimate interest
Prevent fraud & secure the SiteLegal obligation
Send marketing emails (with consent)Consent
Improve Site experience via analyticsLegitimate interest

3. How We Share Your Information

We disclose data only as necessary:

  • Service Providers: Payment gateways, shipping carriers, IT/cloud hosting.
  • Legal Compliance: To authorities if required by law (e.g., court orders).
  • Business Transfers: During mergers/acquisitions (with confidentiality safeguards).
  • Marketing Partners: Only with explicit opt-in consent (e.g., email campaigns).

We never sell your personal information.

4. Cookies & Tracking Technologies

  • Types Used: Essential (required), Analytics (Google Analytics), Advertising (Facebook Pixel, opt-in only).
  • Control: Adjust settings via our Cookie Banner or browser controls. Disabling cookies may limit functionality.

5. User Rights

Depending on your location (e.g., EU, California), you may:

  • Access/Delete: Request a copy of your data or its deletion.
  • Correct: Update inaccurate information.
  • Opt-Out: Unsubscribe from marketing emails (link in every email).
  • Non-Discrimination: We won’t deny services for exercising rights.

Submit requests to: [email protected]. We respond within 30 days.

6. Data Retention

We retain information:

  • Orders: 5 years (tax/compliance).
  • Marketing Data: Until consent withdrawal.
  • Inactive Accounts: Deleted after 2 years.

7. Security Measures

We implement:

  • SSL/TLS encryption for data transfers.
  • Regular security audits.
  • PCI-DSS compliance for payments.
    Note: No internet transmission is 100% secure. Report concerns immediately.

8. Third-Party Links

Our Site may link to external sites (e.g., suppliers, blogs). We’re not responsible for their privacy practices.

9. Children’s Privacy

We do not target or knowingly collect data from children under 16. Contact us to remove accidental collections.

10. Policy Updates

We’ll notify you of material changes via email or Site banners. Continued use implies acceptance.

11. Contact Us

For questions, access requests, or complaints:

Email: [email protected]
Mail: Ear Candle Supply
1715 N Vermont Ave, Los Angeles, CA 90027